This Refund and Returns Policy explains how returns and refunds are handled at Pawptrek. We keep our policy clear and consistent so customers know exactly what to expect.
Return Eligibility
Returns are accepted within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- All original packaging must be included
- The item must not show signs of wear, damage, or misuse
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Items that are used, damaged after delivery, or missing original packaging may not qualify for a return or refund.
How to Request a Return
To start a return, please contact us with:
- Your order number
- The reason for the return
Our support team will provide return instructions once your request is reviewed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide a suitable resolution.
Refund Process
Once the returned item is received and inspected, your refund will be processed.
Refunds are issued to the original payment method used at checkout.
Refund Processing Time
Refunds are processed within 5 business days after the returned item has been received and approved.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
Shipping Charges
Original shipping charges are non-refundable. Since shipping is free, no shipping fees are included in refunds.
Contact Information
Business Name: Pawptrek
Email: support@pawptrek.com
Phone Number: +1 (332) 222-1742
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 206 Brevard Rd, Asheville NC 28806, United States