What products does Pawptrek sell?
Pawptrek is a pet collar and harness store. We offer collars, harnesses, and related walking accessories designed for everyday use.
Where do you ship?
We ship within the United States only.
Is shipping free?
Yes, shipping is free on all orders.
What is the order cut-off time?
Orders placed before 3:00 PM (EST) on business days are processed the same day.
Orders placed after this time, on weekends, or on holidays are processed on the next business day.
How long does processing take?
Order processing takes 1–2 business days. This includes order verification, packing, and handoff to the carrier.
How long does delivery take?
Once shipped, delivery takes 3–7 business days.
The total estimated delivery time is 4–9 business days, including processing.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details when available.
What currency are prices listed in?
All prices on the Pawptrek website are listed and charged in USD.
What is your return policy?
You may request a return within 30 days of delivery, as long as the item is unused, in original condition, and includes all original packaging.
How do I start a return?
To request a return, contact us with your order number and the reason for return. Our team will provide return instructions after review.
How long do refunds take?
Refunds are processed within 5 business days after the returned item is received and approved. The refund is issued to the original payment method.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and assist you accordingly.
How can I contact Pawptrek?
You can reach us using the contact details below during business hours.
Business Name: Pawptrek
Email: support@pawptrek.com
Phone Number: +1 (332) 222-1742
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 206 Brevard Rd, Asheville NC 28806, United States