This Shipping Policy explains how orders are processed and delivered at Pawptrek. We keep our shipping process clear, consistent, and simple so customers know exactly what to expect.
Order Cut-Off Time
Orders placed before 3:00 PM (EST) on a business day are processed the same day.
Orders placed after 3:00 PM (EST), on weekends, or on public holidays are processed on the next business day.
Order Processing Time
All orders are processed within 1–2 business days.
Processing includes order verification, quality checks, packing, and handoff to the shipping carrier.
This processing time is applied consistently across the store.
Shipping Time
Once an order has been shipped, delivery typically takes 3–7 business days, depending on the destination and carrier handling.
Estimated Total Delivery Time
The total estimated delivery time is 4–9 business days, which includes both processing and shipping time.
This timeframe applies to all orders and is used consistently across our store.
Shipping Cost
Shipping is free on all orders.
There are no additional shipping charges applied at checkout.
Shipping Locations
Pawptrek ships within the United States only.
Order Tracking
After your order has been shipped, you will receive a confirmation email. Tracking information will be provided when available so you can monitor your delivery.
Delivery Delays
Delivery timelines may be affected by factors outside our control, such as carrier delays, weather conditions, or peak shipping periods. Pawptrek is not responsible for delays caused by third-party carriers.
Incorrect Address
Please ensure your shipping address is accurate at checkout. Pawptrek is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
Pricing and Currency
All prices on the Pawptrek website are listed and charged in USD.
Contact Information
Business Name: Pawptrek
Email: support@pawptrek.com
Phone Number: +1 (332) 222-1742
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 206 Brevard Rd, Asheville NC 28806, United States