We’re here for you and your furry best friend.
At Pawptrek, we believe that great gear is only half the story, the other half is the support you get along the way. We know how much your pet means to you, and we want to make sure your experience with us is just as comfortable as our harnesses are for your pup.
Whether you have a quick question or need help with an order, here is how you can get in touch with us.
The Best Way: Email Us
If you want the most detailed and thorough response, please send us an email. This is our preferred way to communicate. Because we personally read every single message, emailing us allows us to look up your order details, check our inventory, or consult with our team before we get back to you. We aim to reply to all emails within 24 hours during our business days.
The Fast Lane: Check Our FAQs
Before you hit “send,” have you checked our FAQs? We’ve spent a lot of time putting together answers to the most common questions we get, like shipping timelines, sizing guides, and return policies. If your question is general, you might find the answer waiting for you there instantly!
Send Us a Message
If you prefer to keep things simple, you can fill out the form below. Just let us know a little bit about what’s on your mind, and we’ll make sure it gets to the right person on our team.
Need Instant Answers? Chat With Us
We have a smart chatbot ready to help you 24/7 for those quick, simple questions.
Live Chat: During our business hours (09:00 AM – 5:00 PM, Mon – Fri, GMT-05:00), the bot can connect you to a real human. If we’re away, just leave a message through the chat, and we’ll get back to you via email as soon as we’re back at our desks.
What can you contact us about?
We’re happy to help with almost anything! You can reach out if you need:
- Order Status: Checking where your package is or updating a shipping address.
- Sizing Advice: Not sure which size is best for your dog’s specific build? Send us their measurements and breed!
- Product Questions: Want to know more about the material or features of a specific harness?
- Returns & Exchanges: We want you to be 100% happy with your purchase.
- Feedback: We love hearing from our pack. If you have an idea for a new product or just want to tell us how your pet is liking their new gear, please tell us!